Your privacy is important to us. We know providing personal information is an act of trust, and we take that responsibility seriously. School24 is committed to protecting the personal privacy of individuals who use our website and services. This Privacy Policy outlines how we collect, use, and protect your information when you use the School24 platform (the “Site”).
1. Who We Are
This website is operated by Edimensions Pty Ltd (ABN 71 135 191 061), trading as School24 — an online ordering system for schools. All references to “School24”, “we”, “us”, or “our” in this Privacy Policy refer to Edimensions Pty Ltd.
2. What Data We Collect
- Parent/Account Holder full name
- Email address
- Mobile number
- Student name(s)
- Class or group name
- IP address and browser information
- Order and transaction history
3. How We Collect Your Data
- When you create an account or place an order via our website or mobile app
- Through your use of our platform (cookies, usage logs)
- When you contact customer support (email, chat, or phone)
- Through optional surveys or feedback forms
4. How We Use Your Data
- To provide our ordering platform and process transactions
- To send order confirmations, updates, and important service notifications
- To respond to inquiries and provide customer support
- To improve and personalise your experience
- To conduct surveys or request feedback (with your consent)
- To meet legal obligations and protect platform integrity
5. Legal Basis for Processing
- Consent: Where you have explicitly agreed to data processing
- Contract: To perform a contract (e.g., fulfilling orders)
- Legal Obligation: Compliance with applicable laws
- Legitimate Interest: To operate and improve our service securely and effectively
6. How We Share Your Data
We do not sell or rent your personal data. We may share it with trusted third parties for specific purposes:
- Payment Processing: We use Stripe to process payments securely. School24 does not collect or store your credit card details. See Stripe’s Privacy Policy.
- Hosting & IT Providers: To maintain secure platform operations
- School Administrators: To fulfil lunch or service orders
- Legal Authorities: When required by law
7. International Data Transfers
Your data may be transferred or stored outside Australia (e.g., with cloud providers). Where transfers occur, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.
8. Data Retention
We retain your personal data only as long as necessary to provide our services and meet legal obligations. Inactive accounts may be deleted after a set period. You may request deletion at any time (see section 10).
9. Cookies
We use cookies to enhance site functionality and user experience. You can manage cookies through your browser settings. For more details, please see our Cookie Policy
10. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw your consent at any time
To exercise these rights, contact us at info@school24.net.au.
11. Security of Your Data
We take reasonable technical and organisational measures to protect your personal data, including encryption, SSL security, and secure storage. Third-party processors must meet strict security standards.
12. Updates to This Privacy Policy
We may update this policy to reflect operational or legal changes. Please review this page periodically. The “Last Updated” date indicates the latest version.
13. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, contact us:
- Email: info@school24.net.au
- Phone: 1300 067 337