Privacy Policy

Last Updated: 21 July 2025

We recognize that your privacy is very important and that you have a right to control personal information. We know that providing personal information is an act of trust and we take that seriously. School24 is committed to respecting the personal privacy of individuals who use its Website. This Privacy Statement describes School24's current policies and practices with regard to personal information collected through its School24 Website, this "Site".

1. Who We Are

This website is operated by Edimensions Pty. Ltd. ABN 71 135 191 061 trading as School24, also known as School24, an Online Ordering System for schools.
All references to "School24", "we", "us" or "our" in this privacy policy are references to Edimensions Pty. Ltd.

2. What Data We Collect

We may collect and process the following types of personal data:

• Parent/Account Holder Full Name
• Email Address
• Mobile Number
• Student Name(s)
• Class/Group Name
• IP Address and browser information
• Order and transaction history

3. How We Collect Your Data

Your data may be collected via:

• Account creation or order placement on our website or mobile app
• Use of our platform (cookies, usage logs)
• Customer support interactions (email, chat, phone)
• Optional surveys or feedback forms

4. How We Use Your Data

We use your data to:

• Provide our ordering platform and process transactions
• Send order confirmations, updates, and service notifications
• Respond to your inquiries and provide customer support
• Improve and personalise your experience
• Conduct surveys or request feedback (with your consent)
• Meet legal obligations and protect platform integrity

5. Legal Basis for Processing

We rely on the following legal grounds for processing your data:

• Consent: Where you have explicitly agreed to data processing
• Contract: Processing necessary to perform a contract (e.g., fulfilling orders)
• Legal Obligation: Compliance with laws
• Legitimate Interest: To operate and improve our service securely and effectively

6. How We Share Your Data

We do not sell or rent your data. We may share your data with trusted third parties for specific purposes:

• Payment Provider: We use Stripe to process payments securely. School24 does not collect or store your credit card information. For more information on how Stripe handles personal data, please visit https://stripe.com/privacy.
• Hosting & IT providers: For secure platform operations
• School administrators: To fulfill lunch or service orders
• Legal authorities: When required by law

7. International Data Transfers

Your data may be transferred or stored outside Australia(e.g., cloud infrastructure providers). Where such transfers occur, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

8. Data Retention

We retain your personal data only for as long as necessary to provide our services and meet legal requirements. Inactive accounts may be deleted after a set period. You may request deletion at any time (see section 10).

9. Cookies

We use cookies to improve functionality and user experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

10. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to data processing
• Withdraw your consent at any time

To exercise these rights, contact us at info@school24.net.au

11. Security of Your Data

We take reasonable technical and organisational measures to protect your personal data, including data encryption, SSL security protocols, and secure data storage. When using third-party processors, we ensure they follow strict security standards.

12. Updates to This Privacy Policy

We may update this policy to reflect changes in our operations or legal requirements. You are encouraged to review this page periodically. The "Last Updated" date will indicate the most recent changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: info@school24.net.au
• Phone:1300 067 337